Welcome to Farah Saeed Couture

Thank you for choosing Farah Saeed Couture. Every garment we create is crafted with care and attention to detail. We are committed to ensuring that your order reaches you safely and as quickly as possible. Please read our Shipping & Delivery Policy to understand our shipping timelines, delivery process, and other important information.

Order Processing

Once your order is successfully placed, it enters our processing stage where it is prepared, quality-checked, and packed before dispatch.

• Standard processing time for ready-to-ship orders is 4–5 business days.
• Orders requiring customization, stitching, alterations, or made-to-order production may require additional processing time.
• During festive seasons, promotional sales, or high-demand periods, processing times may be slightly longer than usual.
• Orders are processed only on business days (Monday to Saturday, excluding public holidays).

If your order requires additional production time, our customer support team will keep you informed.

Domestic Shipping (Within India)

We deliver across India through reliable courier partners.

Shipping Charges

• ₹200 shipping charge on orders below ₹5,000.
• Free Shipping on all prepaid orders above ₹5,000.

Estimated Delivery Time

• Metro Cities: 3–5 business days
• Other Cities & Towns: 4–7 business days
• Remote or difficult-to-access locations may require additional delivery time depending on the courier network.

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

International Shipping

We proudly ship worldwide to most countries.

Our international delivery network includes:

• North America
• Europe
• South America
• Australia & New Zealand
• Africa
• Middle East
• Southeast Asia
• East Asia
• Neighboring countries around India

Please Note: At present, we do not ship to Pakistan.

Estimated International Delivery

Most international orders are delivered within 7–10 business days after dispatch.

Delivery times may vary depending on:

• Destination country
• Customs clearance procedures
• Local courier services
• National holidays

Shipping Partners

To ensure safe and timely delivery, Farah Saeed Couture works with trusted courier and logistics providers such as:

• DTDC
• Delhivery
• Blue Dart
• DHL
• FedEx
• Other reliable courier partners depending on the destination

The courier partner may vary based on your delivery location.

Order Tracking

Once your order has been dispatched, you will receive:

• A shipping confirmation email or WhatsApp message.
• Your tracking number.
• A tracking link (where available).

You can use the tracking information to monitor your shipment until it reaches your doorstep.

Delivery Guidelines

Our delivery partners will make every reasonable attempt to deliver your package safely.

Please ensure:

• Someone is available to receive the parcel.
• The shipping address and contact number provided during checkout are accurate.
• You inspect the package upon delivery before accepting it, if possible.

If the package appears damaged externally, we recommend recording an unboxing video and contacting us immediately.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If an incorrect or incomplete address results in:

• Failed delivery
• Returned shipment
• Re-delivery requests

additional shipping charges may apply.

Farah Saeed Couture cannot be held responsible for delays caused by inaccurate customer information.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

• Customs duties
• Import taxes
• VAT
• Clearance fees

These charges are determined by your country's customs authorities and are the responsibility of the customer.

Farah Saeed Couture has no control over these charges and cannot predict their amount.

We are also not responsible for delays caused by customs inspections or clearance procedures.

Delayed Deliveries

Although we strive to deliver every order within the estimated timeframe, delays can occasionally occur due to:

• Extreme weather conditions
• Natural disasters
• Customs clearance
• Courier operational delays
• Public holidays
• High order volumes during festive seasons

In such situations, we appreciate your patience and will assist you in tracking your shipment.

Lost or Stolen Packages

Once an order has been marked as Delivered by the courier company, responsibility for the package transfers to the customer.

Farah Saeed Couture is not liable for packages that are:

• Lost after successful delivery
• Stolen from the delivery location
• Accepted by another individual at the delivery address

If you believe your package is missing, please contact both the courier company and our customer support team so we can assist you with the investigation.

Failed Delivery Attempts

If the courier is unable to deliver your package due to:

• Customer unavailable
• Incorrect address
• Refused delivery
• Inaccessible location

the shipment may be returned to us.

In such cases, re-shipping charges may apply before the order is dispatched again.

Shipping Damage

We carefully inspect every order before dispatch. However, if your parcel arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, kindly provide:

• Your Order ID
• Clear photographs of the product
• Images of the outer packaging
• An unboxing video (recommended)

Our team will investigate the matter and arrange an appropriate resolution.

Returns Related to Shipping

If a shipment is returned to us because of:

• Incorrect shipping address
• Failed delivery attempts
• Customer refusal

we will contact you to arrange re-dispatch after applicable shipping charges have been paid.

For product return eligibility, please refer to our Returns & Exchange Policy.

Need Help?

If you have any questions regarding shipping, delivery timelines, or order tracking, our customer support team will be happy to assist you.

Farah Saeed Couture
Email: info@farahsaeedcouture.com 
Phone: +91 63065 89979

 

By placing an order with Farah Saeed Couture, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.

 

Thank you for shopping with Farah Saeed Couture. We truly appreciate your trust and look forward to delivering timeless craftsmanship and exceptional service to your doorstep.