Returns & Exchange Policy
Welcome to Farah Saeed Couture
At Farah Saeed Couture, every piece is crafted with care and attention to detail. We take pride in delivering premium-quality products and want you to enjoy a smooth and satisfying shopping experience. If there is any issue with your order, we're here to help with a fair and transparent return and exchange process.
Please read this policy carefully before requesting a return or exchange.
Exchange Policy
We offer exchanges only in specific circumstances to maintain product quality and authenticity.
You may request an exchange if:
- You received an incorrect product
- The item arrived damaged during transit
- The product has a manufacturing defect
- You want a different size or color (subject to availability)
All exchange requests must be made within 48 hours of receiving your order.
To be eligible for exchange, the product must:
- Be unused, unworn, and unwashed
- Have all original tags attached
- Be returned in original packaging
- Show no signs of use, stains, perfume, or alteration
Exchanges are subject to stock availability. If unavailable, we may offer an alternative or store credit.
Return Policy
Returns are accepted only for:
- Incorrectly delivered items
- Damaged products upon arrival
- Manufacturing defects
To request a return, contact us within 48 hours and provide:
- Order ID
- Brief issue description
- Photos or unboxing video of the product and packaging
Once approved, return instructions will be provided.
The item must be shipped back within 14 days of delivery unless otherwise instructed.
Returns without approval will not be accepted.
Refund Policy
Refunds are processed only after the returned item is received and inspected.
- Refunds are issued to the original payment method whenever possible
- In some cases, store credit or credit note may be provided
- Refund processing time: 5–7 business days after approval
- Bank processing time may vary
How to Request Return or Exchange
- Contact customer support within 48 hours of delivery
- Share Order ID and issue details with images/videos
- Wait for approval before shipping
- Pack item securely with original tags, packaging, and invoice
- Ship to the return address provided
Keep courier receipt/tracking details until completed.
Conditions for Acceptance
Returns/exchanges may be rejected if:
- Product is used, washed, or worn
- Tags or packaging are missing
- Product is altered or customized
- Damage occurred after delivery
- Request is made after allowed time period
- Item was part of a final sale/non-returnable offer
Customized & Made-to-Order Products
Customized, personalized, stitched, or made-to-order items are non-returnable and non-exchangeable, unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Deliveries
Report within 48 hours of delivery.
Provide:
- Order ID
- Product photos
- Packaging images
- Unboxing video (recommended)
After verification, we will arrange a replacement or refund.
Shipping Charges
- Return shipping may be paid by customer unless the error is from our side
- Original shipping charges are non-refundable
Quality Inspection
All returned items go through quality inspection before approval.
Items failing inspection may be returned without refund or exchange.
Need Help?
Farah Saeed Couture
Email: info@farahsaeedcouture.com
Phone: +91 63065 89979
At Farah Saeed Couture, customer satisfaction is our priority. We value your trust and are committed to providing high-quality products and reliable service.